Privacy policy
Last updated: August 12, 2026
L’escargot, operated by L escargot LLC, operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). L’escargot is powered by Shopify, which enables us to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
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Contact details, including your name, billing address, shipping address, phone number, and email address.
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Financial information, including payment-card information, transaction details, method of payment, payment confirmation, and other payment details.
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Account information, including your username, password, preferences, and settings, if you create a customer account.
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Transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel, as well as information about your past transactions.
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Communications with us, including information you provide when contacting us with a question, request, or customer-support inquiry.
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Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage information, including information about how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with personal information.
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Automatically through the Services, including from your device when you use the Services or visit our website, and through cookies and similar technologies.
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From our service providers, including when we engage them to provide technology or services on our behalf.
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From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or use the Services, we may use your personal information for the following purposes:
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Providing and improving the Services. We use your personal information to provide the Services, perform our contract with you, process payments, fulfill and ship orders, remember your preferences, provide order and account notifications, process purchases, returns, exchanges, or other transactions, manage customer accounts, provide customer support, and improve the shopping experience.
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Marketing and advertising. We may use your personal information to send marketing or promotional communications by email and to display advertisements for our products on the Services or other websites. Where required by law, we will obtain your consent before sending marketing communications.
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Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. If you create an account, you are responsible for keeping your login credentials secure and should not share them with anyone.
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Communicating with you. We use your personal information to respond to inquiries, provide customer support, deliver effective services, and maintain our business relationship with you.
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Legal and regulatory purposes. We may use personal information to comply with applicable laws, respond to valid legal processes or government requests, investigate or participate in potential or actual legal proceedings, and enforce or investigate possible violations of our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy. These circumstances may include:
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With Shopify, vendors, and other service providers that perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
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With business and marketing partners that help us provide marketing services and advertise our products. For example, Shopify may support personalized advertising based on your online activity across different merchants and websites. These partners process information in accordance with their own privacy notices.
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When you direct us, request that we disclose information, or otherwise consent to a disclosure, including when information must be shared with a shipping provider to deliver an order.
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With our affiliates or within our corporate group, if applicable.
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In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
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To comply with legal obligations, respond to subpoenas, search warrants, or similar lawful requests, enforce applicable terms or policies, and protect or defend the Services, our rights, or the rights of our customers or others.
Depending on where you reside, you may have the right to direct us not to sell or share your personal information or use it for targeted advertising. You may exercise applicable rights through our data-sharing opt-out page.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit through the Services will be transmitted to Shopify and may be shared with service providers located in countries other than the country in which you reside.
We may use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify to help protect, improve, and grow our business. When Shopify processes personal information for its own purposes, Shopify is responsible for that processing, including responding to requests to exercise applicable privacy rights.
You can learn more by reviewing the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review that website’s privacy and security policies and other terms.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. Our inclusion of a link does not, by itself, imply that we endorse the third party, its website, or its content.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, please contact us using the information below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may also be insecure while in transit. Please do not use unsecured channels to send sensitive or confidential information.
How long we retain personal information depends on several factors, including whether we need the information to maintain an account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights described below. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
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Right to access or know. You may have the right to request access to personal information we hold about you.
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Right to delete. You may have the right to request deletion of personal information we maintain about you.
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Right to correct. You may have the right to request correction of inaccurate personal information.
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Right to data portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request its transfer to a third party.
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Right to restrict or object to processing. Depending on where you live, you may have the right to restrict or object to certain processing of your personal information.
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Right to withdraw consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing completed before the withdrawal.
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Right to opt out of sale, sharing, or targeted advertising. Depending on where you reside, you may have the right to opt out of the sale or sharing of your personal information or its use for targeted advertising. You may exercise applicable rights through our data-sharing opt-out page.
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Managing communication preferences. You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in those emails. If you unsubscribe, we may still send non-promotional communications, such as messages concerning your account, orders, or transactions.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat the signal as an opt-out request where required by applicable law for the device and browser used to access the website. If Shopify can associate the device sending the signal with a Shopify account, the request may also be applied to that account. You can learn more at Global Privacy Control.
Other than the Global Privacy Control signal where applicable, we do not respond to other “Do Not Track” signals sent by browsers or devices.
You may exercise applicable rights through the Services or by contacting us using the information below. You can learn more about Shopify’s processing practices and available rights through the Shopify Privacy Portal.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing a request, as permitted or required by law.
Where permitted, you may designate an authorized agent to submit a request on your behalf. Before accepting the request, we may require proof that you authorized the agent to act for you and may ask you to verify your identity directly with us.
We will respond to verified requests within the period required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the information below.
Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local data-protection authority.
International Transfers
We may transfer, store, or process your personal information outside the country in which you live.
When personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on a legally recognized transfer mechanism, such as an adequacy decision, the European Commission’s Standard Contractual Clauses, the United Kingdom’s International Data Transfer Agreement or Addendum, or another valid mechanism under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any additional notice required by applicable law.
Contact
L’escargot is operated by L escargot LLC, which is responsible for the personal information described in this Privacy Policy.
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us by email at: